Bitget Announces Service Changes for Selected Users, Says Exchange Operations Continue

By Kevin · 2026-10-18 · News

Oct. 18 (CandyPulse) — If you use Bitget, check your inbox. The crypto exchange said on Oct. 17 that it will discontinue services for a subset of users in what it calls a one-off exercise. For everyone else, it is business as usual.

Key takeaways

Bitget is ending services for selected users only, not shutting down
Affected users will get direct notices by email, in-app message and/or push notification
Notices include next steps, deadlines and withdrawal arrangements
Users who have not been contacted can keep using their accounts as normal
Bitget says customer funds remain safe; the number of affected users was not disclosed

What is happening

Bitget described the move as a single exercise rather than a platform-wide change. The exchange itself keeps running.

Question	Answer
Who is affected?	A subset of users, notified directly
How will they know?	Email, in-app message and/or push notification
What's in the notice?	Next steps, deadlines, withdrawal arrangements
Is there one deadline?	No; follow the date in your own notice
Not contacted?	Keep using your account as usual

Why now?

The closures follow an Oct. 16 update to Bitget's terms of use, which lists Russia, Belarus and Kazakhstan among countries where customers cannot access its services.

Coverage also notes there is no evidence linking this to Bitget's September security incident. Bitget has not said how many users are affected.

What to do if you get a notice

Read it carefully and note your personal deadline; one customer reported Oct. 21
Withdraw your funds before the deadline using the steps in the notice
Only trust official Bitget messages; scammers often copy these alerts
Never share your password, 2FA codes or seed phrase with anyone claiming to help

What's next

Watch for more detail from Bitget on how many users are affected and whether more regions are added to the restricted list. If you have not heard from Bitget, no action is needed.

Exchange changes like this are a reminder of why many users keep long-term holdings in their own wallets. See our recent coverage of Ledger's new Atom device and how a crypto scam network was taken down.

Disclaimer: This article is for information only and is not financial advice. Crypto assets are volatile and can lose value. Always do your own research before making any investment decision.